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Office 365 Support

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Get The Job Done From Anywhere!

Microsoft Office 365 now takes office productivity to a new level.

 

Enabling your business with Microsoft Office 365 is a part of the journey, and we’re here to support you moving forward. For some customers, that means support through our OVEX IT Solutions managed services team, and for others, it means providing a quality handover back to your own team.

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Heard of it? What is Office 365?

When you think of “Office” you immediately remember Excel, Word, Power Point and Outlook.

These programs were used by academics and business. The suite of tools was yours for a once-off purchase with limited upgrade support. Getting the next version meant you had to re-purchase the package all over again. Even Apple Mac got their own versions.

But Microsoft have embraced Cloud technology and moved their much-loved products onto the Internet. Introducing Office 365! Now you can edit all your favourite documents, spreadsheets, and presentations on your web browser. Accessible anytime from anywhere!

The transition to the cloud is not for everyone, so Microsoft have retained their desktop product suite – just made them more Cloud friendly by integrating Cloud storage and real-time collaboration features. The advantages are numerous.

The biggest difference is that Office 365 is now a Software as a Service offering. SaaS now means you rent software from Microsoft on a monthly or annual basis allowing for instant access to updates and feature releases.

5 Reasons To Use Office 365 For Small Business

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Accessibility: Get The Job Done From Anywhere

Microsoft have always known that business have a need to collaborate quickly and efficiently. So, they release a cloud-based version called Office 365. Office 365 is a connected platform allowing you access to your applications and data from every corner of the globe. If you or your team have access to a PC or not, you still have access to your data, working collaboratively, allowing you to amend a slide in that killer presentation, draft a team email, or adjusting formulas in that important spreadsheet.

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Security: Your Data Is Safe

Your business data needs to be safe. Safe from hackers, viruses, and malware. Microsoft understands that perfectly and offers world-class enterprise data security. Email, OneDrive, and Microsoft Team data is encrypted between your device and Microsoft’s server.

Microsoft Office offers Multi-Factor Authentication. MFA applies extra layers of security to your accounts by using your phone as method of validating yourself by using their downloadable Authentication App. OneDrive takes care of your desktop backups while Exchange effectively takes care of Spam and Malware protection for your email.

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Affordable: Budget Friendly

Hosting your own on-premises servers, install complicated network firewalls, and then employing technical staff to deal with them is expensive.

Microsoft takes away this headache by providing affordable licensing costs, allowing a business to add and remove licenses on demand, all through an easily managed web-based portal.

Support for any Office 365 is provided by Microsoft themselves.

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Reliability: Always Available

Microsoft strive to have a 99.9% uptime with Office 365. Microsoft own and host Office 365 across multiple redundant servers across the globe.

You no longer need to employee a I.T. network administrator to make sure that server is running optimally or whether it has the latest security patch. Microsoft and their engineers handle all the maintenance, so your business does not have to worry about it.

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Up To Date: Always Have The Latest Build

Office 365 is continuously updated to ensure security and functionality. Therefore, you will always have access to new versions as they are rolled out.

No need to apply these updates yourself across multiple PCs as they are now pushed to each workstation automatically. Managing your Desktops and Laptops could not be easier!

We Provide Assistance With The Following:

Manage email, spam and malware policies, setup forwarding, and in place archiving
Resolve communication issues with Microsoft Teams
Setup secure Multifactor Authentication and strong permission structures
Setup and manage OneDrive for Business cloud storage, sites, and document libraries
Generate reports regarding service usage and monitor the health of your Office 365 tenancy
Setup applications and define their permissions
Create Office 365 groups for distribution and control
Shared mailboxes and retaining user information when they leave the company
Provide hands on training for your employees
Perform on-premise to cloud migration and active directory synchronisation
Manage your license requirements insuring your business is using Microsoft software appropriately
Perform necessary DNS changes to make sure that DKIM and DMARC properties are optimized correctly
Migrate your business to Office 365 (incl. email and data)
Setup e-mail routing policies

Other Services Of Interest

Computers
Repairs to Desktops, Servers, Laptops, Apple Macs, and All-in-Ones
Setup new home computers
Fix and repair failed hardware
Speed up SLLLLOOW computers
Install and configure software
Remove viruses and malware
Upgrade PCs, Macs, Laptops and Servers
Supply Desktops, Laptops, Servers and other devices with 3 year warranties
Repairs to POS systems for bars and restaurants
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TV and Audio Devices
Setup Smart Tvs
Configure streaming devices to your network such as Chromecast, Telstra T-Box, Fetch TV or Apple TV
Improve your Internet connection to avoid video buffering
Add wireless audio speaker systems like Sonos and others
Install NAS servers for all your home movies
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Internet and Home/Office WiFi
Install and manage fast Wired and WiFi computer networks.
Eliminate WiFi dead spots in your home or office
Troubleshoot slow connections and drop outs
Organise and setup SUPER FAST internet connections
Setup cost-effective Internet Telephony (VOIP) systems
Configure Home/Office VPN connections
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Phones, Tablets and Devices
Provide proactive IT support for your IT infrastructure
24/7 monitoring of all critical devices
All issues whether automatic or raised manually are lodged with our ticketing system
Most items resolved within 2 hours of being lodged
Updates to workstations, servers and network devices performed periodically
Management and audit of software licencing
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Gaming
Setup gaming consoles and improve their connection to the Internet
Upgrade gaming PCs or Laptops
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Printers
Supply and install new printers
Troubleshooting and printer repairs
Allow smartphones and tablets to print through WiFi
Get your printer talking to your Apple iPad or Android tablet
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Data Recovery And Backups
Implement cloud-based or local backup solutions
Recover lost or missing personal data like Documents or Photos
Transfer your data to a new PC or mobile device
Setup Network Attached Storage on your home or office network
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Your Private Life & Security
Protect your devices with multi layer security
Review your Social Media accounts for potential privacy threats
Scan your PC, Mac or Laptop for Spyware, Malware, and other unwanted software
Protect your children from explicit online content

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